Frequently asked questions
Connecting
Section titled “Connecting”Where do I find my employer’s iCal link?
Section titled “Where do I find my employer’s iCal link?”In the planning system your employer uses, usually under “subscribe”, “calendar export” or “iCal”. Sometimes the planner has to switch it on first. Per system tells you where to look.
How quickly does a change show up in GigGuru?
Section titled “How quickly does a change show up in GigGuru?”A connection is fetched again roughly every fifteen minutes. Sync now fetches it straight away. See how an iCal connection works.
Can my employer see what I do in GigGuru?
Section titled “Can my employer see what I do in GigGuru?”No. The connection is one-way: GigGuru reads the schedule and writes nothing back. Only on your booking page can an employer see when you are free, and you decide what shows there.
Does it work with TeamTrack, CrewPlanner or Stager?
Section titled “Does it work with TeamTrack, CrewPlanner or Stager?”There is no direct TeamTrack or CrewPlanner connection yet. If the system gives you an iCal link, it works today through the iCal connection. Stager gives crew such a link; see Stager.
A gig shows up twice, or has disappeared.
Section titled “A gig shows up twice, or has disappeared.”See connection problems.
How does GigGuru work out travel costs?
Section titled “How does GigGuru work out travel costs?”From your home address or that day’s starting point to the venue, there and back, times your mileage rate (€0.23 by default). See travel costs and distance.
What happens when a day-rate day runs long?
Section titled “What happens when a day-rate day runs long?”A day rate is a floor, not a cap: the hours beyond the agreed day are added on top. See hourly and day rates.
Does GigGuru put my old gigs into my accounting too?
Section titled “Does GigGuru put my old gigs into my accounting too?”No. Anything already in the past when you connected is left alone. See only new gigs.
Does GigGuru calculate my tax?
Section titled “Does GigGuru calculate my tax?”No. GigGuru works out your revenue, not what you owe.
Account and subscription
Section titled “Account and subscription”What does it cost?
Section titled “What does it cost?”The free plan has every feature, with up to two connected calendars. Pro removes that limit for €14.99 per month, cancel monthly. See subscription.
How do I cancel Pro?
Section titled “How do I cancel Pro?”Through the route you bought it on: on the web under Settings → Subscription, or at Apple in Settings → your name → Subscriptions on your iPhone. See subscription.
Is there an app?
Section titled “Is there an app?”An iPhone app, in a closed TestFlight beta. There is no Android app yet. See the iPhone app.
How do I delete my account?
Section titled “How do I delete my account?”Yourself, on the web under Settings → Profile or in the app under Settings → Account. Cancel an App Store subscription first. See account and privacy.
I’m not getting a verification code or reset email.
Section titled “I’m not getting a verification code or reset email.”Check your spam folder first. If nothing arrives, mail the address you signed up with to info@gigguru.io.
Another question?
Section titled “Another question?”Mail info@gigguru.io; you usually hear back within two working days. If you are signed in on the web, you can also use the feedback button at the bottom right of the app.